eHub

API Reference

API Versioning

Authentication

Accounts

Test

A successful pong will indicate that eHub is up and running

Ping

Rates

Quickly retrieve rates for your connected carrier accounts. You can filter based on service or carrier. Include as much information as possible for the most accurate results.

Rate Request

Create, update, retrieve, and cancel shipments.

Shipments

Guides for eHub's Shipment Functionality

Create a shipment in the system and ship it all at once. You will buy and get a label from this endpoint.

Create and Ship a Shipment

Create multiple shipments in the system and ship them all at once. This endpoint will buy and return labels. Maximum number of shipments in the request body is 10.

Create and Ship Multiple Shipments

Retrieve a Shipment

Cancel a shipment that has been created. This will void the label. If the label is still received by the carrier and scanned, your account will still be charged. Since USPS is prepay they will hold funds for 30 days to confirm the label was not used before issuing a refund. If you need to cancel a shipment that has already been shipped, you will need to contact the carrier directly.

Cancel a Shipment

Search for a list of shipments based on the provided filters.

List Shipments

Validate an address

GDE shipments can have long periods of time between label creation and being inducted into the USPS postal stream. To keep your customers informed, this endpoint will allow you to create tracking events for the shipment to show package movement to your customer.\n\n Only tracking events for USPS tracking codes 80, 81, and 82 are supported.

Create Tracking Events for a Shipment

GDE shipments can have long periods of time between label creation and being inducted into the USPS postal stream. To keep your customers informed, this endpoint will allow you to create tracking events for multiple shipments to show package movement to your customer.\n\n Only tracking events for USPS tracking codes 80, 81, and 82 are supported.

Create Tracking Events for Multiple Shipments

Manage batches, manifests, and end of day scan forms.

Batches and Manifests

List Shipment Batches

Use this endpoint to generate a daily manifest or scan form. Some carriers have up to a 15 minute delay generating the physical file. If a pdf isn't returned in the response but it was successful, wait a few minutes and try a GET. Only include shipment_ids for a single carrier at a time.

Create a Shipments Batch

Creates a separate batch for each shipping service provider that supports daily batches. Shipments that are already part of a batch are not included.

Create Batches for a Specific Date

Retrieve a Batch

Pickups

List Pickups

Check Pickup Availability for Location

Request a New Pickup

Retrieve a Scheduled Pickup

Cancel a Pickup

Retrieve orders, order updates, and mark orders shipped in their eCommerce system.

Order Stores

Use this endpoint to list of all the order stores connected to your eHub account.

List Order Stores

Retrieve a list of orders for a specific order store. The status filter allows you to filter by the order's shipment_status.

List Orders From an Order Store

Retrieve a single order for an order store. You must provide the order_number.

Retrieve an Order From an Order Store

Marks the order as shipped/fulfilled. Some integrations allow us to mark the order fulfilled in the e-commerce system and send across shipment information. Check the order store in the eHub portal to see if this functionality is supported.

Ship an Order

Marks the order shipment as not shipped/fulfilled. Some integrations allow us to mark the order unfulfilled in the e-commerce system. Check the order store in the eHub portal to see if this functionality is supported.

Cancel an Order's Shipment

This endpoint allows you to create orders saved to eHub's database. This is only allowed with "Custom" order stores.

Create Custom Orders

This endpoint allows you to update an order saved to eHub's database. This is only allowed with "Custom" order stores created with the POST endpoint. You must provide the order_number

Update a Custom Order

See what services your account has access to.

Services

Get a list of services and their IDs. service_id is a required field when trying to create a shipping label.

Retrieve Services

Find out zone information for a USPS service when you provide the to and from postal codes.

Find Zone

Check the status of connected carrier APIs.

Status

See the status of connected carrier services.

Service Statuses

Get reports about meter transactions and shipment adjustments.

Reports

When the Post Office finds discrepancies from the information reported to them when generating the label and the physical package they will create adjustments to refund or charge your meter. This report will show you the adjustments the USPS has reported for your shipments.

Shipment Adjustments

Meter Transactions

Subscribe to webhooks to receive notifications about tracking events or payment statuses.

Webhook Subscriptions

List Subscriptions

### Tracking event payload example
```
{
  "subscription_type": "shipment_tracking",
  "status": "active",
  "payload": [
    {
      "shipment_id": 115,
      "tracking_number": "9400109205328003425036",
      "tracking_event_id": 539,
      "parcel_id": 115,
      "code": "01",
      "secondary_code": "01",
      "description": "Delivered, In/At Mailbox",
      "event_timestamp": "2018-11-13T00:00:00.000Z",
      "city": "New Oceane",
      "state": "CA",
      "postal_code": "34668-2801",
      "country": "US"
    },
    {
      "shipment_id": 115,
      "tracking_number": "9400109205328003425036",
      "tracking_event_id": 540,
      "parcel_id": 115,
      "code": "OF",
      "secondary_code": null,
      "description": "Out for Delivery",
      "event_timestamp": "2018-11-12T19:00:24.000Z",
      "city": "Lake Jett",
      "state": "LA",
      "postal_code": "91251-7728",
      "country": "US"
    }
  ]
}
```

**code** and **secondary_code** vary by carrier. For USPS the codes are documented in Publication 199, Appendix G-4 (https://postalpro.usps.com/impbimplementationguide).


### Payment status event payload example
```
{
  "subscription_type": "payment_status",
  "payload": [
    {
      "payment_method_id": 0,
      "payment_transaction_id": 0,
      "gateway_txn_reference": "string",
      "transaction_time": "2020-05-14T15:56:58.550Z",
      "amount": 0,
      "type": "string",
      "status": "string"
    }
  ]
}
```


Create a Subscription

Update a Subscription

Retrieve a Subscription

Delete a Subscription

Payment Methods

List Payment Methods

Create a New Payment Method

Update a Payment Method

Retrieve a Payment Method

Customers

List Customers

Retrieve a Customer

Orchestrate

Create Order, Rate Shop and Ship

Rate Shop and Ship an existing Order

Rate Shop and Ship a Shipment

Default

eHub API

Token

Production

Sandbox

Additional Tips

Domestic Shipping

International Shipping

Tracking

<h3 class="slate-h3 " ></h3><p class="slate-p " >eHub&apos;s customer management functionality provides robust tools for creating, updating, and managing customer accounts. This suite of features is essential for businesses that need to oversee multiple child accounts or customers within their eHub platform. Here’s an overview of what you can accomplish using the customer management endpoints:</p><div class="slate-hr"><hr contenteditable="false" class="slate-HrElement-hr"/></div><h2 class="slate-h2 " ><a href="66a7c81ff9d1d947f5408527/66a7c81ff9d1d947f540852d" target=""><strong class="slate-bold">List Child Accounts</strong></a></h2><p class="slate-p " ></p><ul class="slate-ul " ><li class="slate-li " ><div style="position:relative"><strong class="slate-bold">Purpose</strong>: Retrieve a list of all child accounts associated with your eHub account. This is particularly useful for businesses that manage multiple sub-accounts or clients.</div></li><li class="slate-li " ><div style="position:relative"><strong class="slate-bold">Usage</strong>: Use this endpoint to get a comprehensive view of all your connected child accounts, including their account details and current status.</div></li></ul><h2 class="slate-h2 " ></h2><div class="slate-hr"><hr contenteditable="false" class="slate-HrElement-hr"/></div><h2 class="slate-h2 " ><a href="66a7c81ff9d1d947f5408527/66a7c81ff9d1d947f5408529" target=""><strong class="slate-bold">Get a Single Child Account</strong></a></h2><p class="slate-p " ></p><ul class="slate-ul " ><li class="slate-li " ><div style="position:relative"><strong class="slate-bold">Purpose</strong>: Retrieve detailed information for a specific child account. This endpoint is essential for viewing individual customer account details, including payment and billing information.</div></li><li class="slate-li " ><div style="position:relative"><strong class="slate-bold">Usage</strong>: Use this endpoint to access all relevant information for a particular customer or sub-account when performing audits or account management.</div></li></ul><p class="slate-p " ></p><div class="slate-hr"><hr contenteditable="false" class="slate-HrElement-hr"/></div><h2 class="slate-h2 " >Key Features:</h2><p class="slate-p " ></p><ul class="slate-ul " ><li class="slate-li " ><div style="position:relative"><strong class="slate-bold">User Management</strong>: Create and manage users associated with customer accounts, including roles and access levels.</div></li><li class="slate-li " ><div style="position:relative"><strong class="slate-bold">Payment and Billing</strong>: Manage payment methods, view outstanding balances, and update billing information directly within the platform.</div></li><li class="slate-li " ><div style="position:relative"><strong class="slate-bold">Flexible Updates</strong>: Update only the necessary fields when modifying customer information, allowing for efficient and flexible account management.</div></li></ul><p class="slate-p " ></p><div class="slate-hr"><hr contenteditable="false" class="slate-HrElement-hr"/></div><p class="slate-p " >This suite of endpoints is designed to streamline the process of managing customers and sub-accounts, ensuring that all aspects of customer management—from creation to ongoing updates—are handled seamlessly within the eHub platform. Whether you’re onboarding new clients or maintaining existing relationships, these tools provide the functionality you need to succeed.</p><p class="slate-p " ></p><p class="slate-p " ></p>

eHub's customer management functionality provides robust tools for creating, updating, and managing customer accounts. This suite of features is essential for businesses that need to oversee multiple child accounts or customers within their eHub platform. Here’s an overview of what you can accomplish using the customer management endpoints:

This suite of endpoints is designed to streamline the process of managing customers and sub-accounts, ensuring that all aspects of customer management—from creation to ongoing updates—are handled seamlessly within the eHub platform. Whether you’re onboarding new clients or maintaining existing relationships, these tools provide the functionality you need to succeed.

<p class="slate-p " >This endpoint allows you to retrieve a list of all child accounts associated with your eHub account. This is particularly useful for managing multiple sub-accounts under a parent account, enabling you to monitor and control shipping activities across different user groups.</p><p class="slate-p " ></p><div class="slate-div"></div><p class="slate-p " ></p><p class="slate-p " ></p><div class="slate-div"></div><p class="slate-p " ></p><p class="slate-p " ></p>

This endpoint allows you to retrieve a list of all child accounts associated with your eHub account. This is particularly useful for managing multiple sub-accounts under a parent account, enabling you to monitor and control shipping activities across different user groups.

Customer ID or comma-separated list of customer IDs. If IDs is empty, all customers are returned.

Sections

List Customers

Query Parameters

Response

Response Attributes

Response

Sections

List Customers

Query Parameters

ResponseExpand all

Response Attributes

Response

Response